Refund policy

Thank you for supporting Quiet Timber Studio! I pour care into every piece I create, whether it’s handcrafted or made-to-order. Here’s how I handle returns and refunds:

You have 30 days from delivery to request a return. Items must be unused, in the same condition you received them, and in their original packaging.

Custom or personalized items may not be eligible for return.

POD items are made-to-order, so I cannot accept returns or exchanges unless there’s a defect or printing error.

If your POD item arrives damaged or incorrect, please contact me within 7 days with photos, and I’ll work with you to provide a replacement or refund.

I cannot issue refunds for mistakes made when submitting custom details at checkout (e.g., wrong size or spelling).

Once your return or replacement is approved, your refund will go to your original payment method within 7 business days.

Shipping costs are not refundable unless the mistake was mine.

To start a return, replacement, or report an issue, email me at allysonjoha@gmail.com with your order number and details.

I’ll get back to you promptly and make it right.

Thank you again for choosing Quiet Timber Studio—every order is meaningful to me, and I want your experience to feel as personal and special as the items I create.